Sabre has signed an agreement with Plan3, an
automated airline disruption management solution, to enable
airlines to be more proactive when disruption strikes.
The new alliance will allow Plan3 to draw upon
Sabre’s extensive industry reach and deep domain knowledge in
airline technology to help accelerate the adoption of its service,
while enabling Sabre to quickly deliver a holistic approach to
passenger disruption for its airline partners.
Plan3 will link via
APIs and web services to augment native irregular operations and
schedule change options available through an airline’s Passenger
Service System (PSS).
“We’ve all seen, and many of us have experienced
first-hand, increased disruption in this post-pandemic recovery
era, so it’s more important than ever that airlines have an
intuitive passenger disruption management tool that can enhance
customer satisfaction, maximize operational efficiencies, and
reduce recovery costs,” said Sveinn Akerlie, Plan3. “We’re
incredibly excited to be working with Sabre to help more airlines
globally optimize their approach to disruption management across
the entire passenger journey.”
Utilizing powerful automation, Plan3 enables
airlines to respond to thousands of unique passenger disruptions
at once. Its ‘issues dashboard’ allows airlines to monitor
and react to the disruption status of passengers at an individual
level, flagging any travelers that will experience issues due to a
disruption event.
Designed for the travel recovery era, with no
significant upfront investment or deep system integration required
to get started, Plan3 is PSS agnostic and content provider
agnostic, meaning it can complement Sabre’s own ecosystems and
product offerings, as well as being used by airlines on other
systems.
Their smart reaccommodation solution is ideal for
retail-focused airlines who offer customers various ancillaries
through third-party partners. Plan3 holistically looks at the
customer’s entire journey to make rebooking recommendations across
flight, hotel, car and more.
Using Plan3’s ‘option creator tool’, airlines
create holistic ‘option packages’ containing new flight options,
as well as hotel rooms, meal vouchers, ground transportation and
gift cards.
Option packages are then sent to the passenger for
them to make their preferred selection, directly from their
personal device. The entire flow can be fully automated from
templates, enabling airlines to respond to even the most complex
of issues within just a few minutes.
“Speed and
agility are of the utmost importance in today’s dynamic global
travel marketplace, and this new relationship is another
steppingstone in Sabre’s strategy to accelerate change through
alliances to offer rapid innovation for our travel partners,” said
Mike Barrera, VP Product Management, Sabre. “One
of the challenges of disruption recovery is to ensure that the
entire traveler journey is considered, from flights, to hotels, to
pre-booked ancillaries such as in-flight meals. Plan3 provides
depth and breadth of inventory, as an agnostic aggregator of
disruption-related content to bring greater choices to passengers.
We look forward to working with Plan3 to offer an intelligent
solution for airlines and passengers alike, while expanding our
product ecosystem with an easy-to-implement, passenger-first
solution.”
