In 2024, 70.0% of people aged 16-74 in the EU stated that they had used a website or an app of a public authority in the previous 12 months, a slight increase of 0.7 percentage points (pp) compared with 2023 (69.3%).
Among the EU countries, Denmark (98.5%), the Netherlands (96.0%) and Finland (95.4%) had the highest shares of e-government usage in 2024. By contrast, Romania (25.3%), Bulgaria (31.5%) and Italy (55.1%) had the lowest shares.
Source dataset: isoc_ciegi_ac
In 2024, the most common usage of e-government services in the past year was obtaining information about services, benefits, laws, opening hours, or similar topics (44.0%). This marks an increase of 2.4 pp from 2023.
Accessing personal information was the second most common activity, with 40.0% of people making use of this service, up by 0.8 pp from the previous year. Downloading or printing official forms came third, with 38.1% of people in the EU using this service, although this represents a decrease of 1.8 pp compared with 2023.
The least common e-government usage was making other requests, claims, or complaints (5.3%, up by 0.5 pp).
Source dataset: isoc_ciegi_ac
