Travelport has upgraded its travel agency retailing platform, Travelport+,
with Smartpoint Cloud.
The solution is designed to deliver a more intuitive and
efficient way for travel agents to sell and service travel,
while increasing sales of higher-value services for suppliers.
Through Smartpoint Cloud, agents will be able to easily search,
filter, find and create tailored packages to suit every customer
type, including fully customizable hotel and flight search options
and NDC offers.
“Travel agents are the true retailers of our
industry, and launching Smartpoint Cloud on Travelport+ will help
our partners to deliver more value to both their clients and
suppliers,” said Tom Kershaw, Chief Product & Technology Officer
at Travelport. “Like any good tech innovation, these tools are
simple to use and tackle key challenges faced by the travel
advisor community. Smartpoint Cloud will further personalize agent
workflows, help drive more revenue, and most importantly, impress
customers.”
Built with the insight that agencies need to train
and onboard new agents, the graphical user interface (GUI) on
Travelport+ is designed to provide a more user-friendly, simpler
experience that speeds up agent workflow.
Agents who prefer to
work in a traditional (cryptic) interface have the flexibility to
do so. Smartpoint Cloud’s retailing storefront helps agents
understand offers and make more informed decisions within the
robust offerings of air, hotel, car, and rail content available. It provides better criteria to allow easy comparisons from any
source, including both NDC and traditional air content side by
side.
Smartpoint Cloud also helps provide more transparency on
offers, enabling agents to have the relevant information for
comparison shopping at their fingertips. Additionally, the newly
expanded Trip Quote capabilities integrate both GDS and NDC
offers, enabling agents to present more customized choices and
better service, while offering travelers the ability to more
easily compare prices.
In addition, Smartpoint Cloud enhances exchange
capabilities to automate the calculation of accurate exchange
costs and reduce errors.
“Smartpoint Cloud allows our agents to have
access to all travel content, including NDC, in a modern web-based
interface that allows them to work anywhere, on any device,
anytime,” said Mike Cameron, CEO of Christopherson Business Travel. “It also allows our operations to be streamlined and will
dramatically decrease our training costs. It’s clear Travelport
understands what modern retailing should look like and this will
be a game changer.”
As Smartpoint Cloud equips agents with new tools
that enable them to better understand the details of an offer,
suppliers can expect to boost their sales by seamlessly showcasing
their top brands and best products to their target customers.
Supplier content is organized and promoted through concise and
user-friendly matrix displays that enable effortless comparison of
content from various sources, such as NDC and traditional airline
content.
The attribute-enhanced searches, that show agents exactly
what is included, help agents to become better retailers and
upsell travelers with options that are most important to them.
Smartpoint Cloud also makes it easier for agents to service trips
and manage exchanges independently.
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