‘Merlin AI’ is a new tool in the Tray.io platform that allows users to create complete business processes from large language model (LLM) outputs without needing to train the LLM on private data or share customer data with it. Merlin AI acts as the “body” that executes the LLM’s “brain,” enhancing Tray’s functionalities and offering the necessary tools for action. Users can ask Merlin to get answers at the moment of decision and automate essential business tasks.
Merlin AI empowers front-line workers, managers, and business technologists to improve workflows, boost sales processes, and automate pressing business issues with generative AI that anyone can use. Merlin AI removes manual processes and frees up engineering resources so that the whole organization can leverage the full potential of AI-driven automation and operate at high speed to achieve impactful business results. Merlin AI also reduces the integration effort and time that usually requires weeks to months of IT and engineering involvement. Furthermore, Merlin AI safeguards customer data by never exposing or sending it to the LLM, preventing leaks in the future.
Image Credit: Tray.io
