FCM has appointed Annemiek van Bemmel as
Director of Customer Operations Asia and expanded Calvin Xie’s
responsibilities as General Manager of Mainland China to also now
include Hong Kong.
Annemiek started her Flight Centre Travel Group
journey nearly a decade ago, and most recently worked as Head of Account
Management in Hong Kong where she was directly responsible for
overseeing the travel programmes of some of FCM’s largest clients
across Asia.
As Director of Customer Operations, Annemiek will
focus on the service delivery to corporate clients in the region
by personally managing the operations while enhancing customer
success strategies to ensure efficiencies and customer
satisfaction.
“Professional, high-quality customer service forms the cornerstone
of our offerings alongside our superior technology,” Annemiek said.
“Whilst the
business travel industry is rapidly digitalising, having local
consultants who know our client’s requirements and travel policies
inside and out allows them to make meaningful recommendations to
corporate travellers – this is still vital. It will always be part
of our core delivery to our valued clients.”
Previously the company’s CFO for North Asia,
Calvin Xie
joined the company in 2018 from the financial management and
consultancy sector.
As General Manager for China and Hong Kong,
he is responsible for driving FCM’s business through strategic and
digital transformation, with a key objective to increase growth
through new wins while overseeing implementations.
With record
business account wins of over 300% and a rapid uptick in demand
for business travel, Calvin will be particularly focused on
delivering a consistent client experience across China’s Greater
Bay Area.
“My extended responsibilities solidify
an already strong alignment I have with our commercial team in
Hong Kong,” said Calvin. “Given the numerous synergies across China’s Greater Bay
Area, there are many advantages of bringing China and Hong Kong
closer and under my management. Hong Kong has grown by over 150%
in the last 12 months, hence why I’m very excited to be overseeing
the youngest region in China that’s full of growth potential.”
FCM delivers travel management services to clients
across Asia through a local network of consultants in 18
countries.
Most recently, the company officially marked a
successful decade of Japanese operations by
establishing a new,
dedicated Tokyo office to bolster the company’s Asian
capabilities.
“With the wider Asia region now fully reopened for
travel, this is fuelling demand for business travel and the need
for our travel management solutions and expertise in this evolving
travel environment,” said Bertrand Saillet, Managing Director, FCM
– Asia. “I am thrilled to appoint Annemiek and Calvin to these new
positions as both bring unique skillsets to their respective roles
to further enhance our capabilities to deliver superior service
and maintain a positive trajectory in the year ahead.”
