4 ways to transform customer service in enterprise IT
What is customer service? At its most basic level, customer service is about solving a…
Employee engagement: 3 considerations for 2023
The start of every new year incites reflection on the triumphs and tribulations of the…
EU issues antitrust warning against Microsoft’s $69 billion Activision bid – POLITICO
The European Union has issued Microsoft with a formal antitrust warning over its $69 billion…
Key facts about the social media platform Gettr
This Pew Research Center analysis provides data about the alternative social media site Gettr. It…
Digital transformation: 4 essential leadership skills
As a tech leader, you should ensure that your teams are always learning. They should…
3 workforce challenges for CIOs in 2023
CIOs face plenty of challenges in today’s business climate. As organizations are pressured to do…
Why cybersecurity teams are central to organizational trust
In their new book, The Four Factors of Trust, Deloitte LLP principals Ashley Reichheld and Amelia…
A computer scientist explains why even in the age of AI, some problems are just too difficult
Empowered by artificial intelligence technologies, computers today can engage in convincing conversations with people, compose…
How to get buy-in on new technology: 3 tips
Network engineers and other IT pros are problem-solvers and optimizers. If you are in this…
Digital transformation trends: What’s flourishing and what’s fading
Global organizations’ swift transition to remote and hybrid work over the past few years has…