Author: Lu Wang, Associate Professor of Computer Science and Engineering, University of Michigan

AI has made it easier than ever to find information: Ask ChatGPT almost anything, and the system swiftly delivers an answer. But the large language models that power popular tools like OpenAI’s ChatGPT or Anthropic’s Claude were not designed to be accurate or factual. They regularly “hallucinate” and offer up falsehoods as if they were hard facts. Yet people are relying more and more on AI to answer their questions. Half of all people in the U.S. between the ages of 14 and 22 now use AI to get information, according to a 2024 Harvard study. An analysis by The…