All Nippon Airways (ANA) has renewed and
expanded its
distribution agreement with Amadeus.
The
deal ensures that the Amadeus Alta Passenger
Service System (PSS) supports all ANA international flights across
reservation, inventory, ticketing and departure control.
As a
significant expansion of the partnership, all ANA domestic flights
will be migrating onto Alta, including the domestic airlines
currently hosted on ANAs in-house PSS system.
Amadeus technology
will bring ANA and these airlines onto a single platform, enabling
the airline to decommission its in-house PSS system by 2026.
For
the past 34 years, we have had separate passenger systems for
international and domestic flights, said Sammy Aramaki,
Chief Innovation Officer, ANA. Weve already seen the
benefits of Amadeus Alta PSS with our international business, and
were excited to bring our domestic flight operations onto the
Amadeus system. This one, integrated platform will deliver
benefits to ANA and our passengers. For example, together with the
new solutions were adding in, we have a new infrastructure for
selling. This agreement is a step-change for us in our digital
transformation journey to further improve our operational
efficiency. We are confident the strengthened partnership with
Amadeus will improve our customers experience.
As a part of the
wider Alta global community, ANA will be able to offer passengers
an improved customer experience. Travelers will be able to enjoy a
more flexible and personalized experience from booking to
boarding. Tangible benefits include faster check-in and the
consistent and automated application of their preferences at every
touch point during their journey.
ANA and Amadeus have a long-standing relationship
and we are excited to further strengthen and expand our
partnership, said Javier Laforgue, Executive Vice President, Travel Unit &
Managing Director, Asia Pacific, Amadeus. We believe this
agreement is a further step towards modern airline retailing and
an example of the collaborative approach we at Amadeus take with
our customers. ANA is renowned globally for its attention to
detail and quality, and it is a privilege for us to collaborate
with the airline to create memorable travel experiences for its
passengers.
