Scheduled to open in late 2026, Western Sydney
International Airport (WSI) has chosen Amadeus as its strategic
airport systems technology partner to co-create the very best and
latest digital passenger experience.
The airport has ambitious plans that will see it grow in stages to
become Sydney’s major airport and one of the biggest gateways in
Australia.
Simon Hickey, CEO Western Australia International
Airport, said, “Having a strategic airport systems partner to drive
operational efficiency and customer experience with us gives WSI a
clear advantage. Amadeus provides us with decades of experience
combined with a common goal of advancing the digital experience
that our customers expect.”
Amadeus designed systems will manage a range of assets and
touchpoints across the airport in an integrated way that will mean
a more seamless experience for passengers, including flight data,
check-in facilitation, aircraft stands and gates, as well as
bag-drop, boarding and biometric services.
Amadeus Flow, a
cloud-based integration solution that manages passenger services end-to-end, combined with Amadeus’ self-service hardware, will enable
passengers to check-in and drop bags in a matter of
minutes.
Sarah Samuel, SVP Airport & Airline
Operations, APAC, Amadeus, said, “WSI provides much needed
aviation capacity to the Sydney market, and it will be exciting to
see the impact of fully integrated systems for passengers flying
from this new global gateway. Our self-service capabilities will
support the airport’s goals to deliver an efficient and seamless
experience for passengers.”
The airport is being designed from
the ground up with operational efficiency as a priority. Amadeus’
complete Airport Management Suite will also be rolled out to
manage core flight data, provide a common situational awareness to
all stakeholders and efficiently allocate resources like check-in
counters and gates.
