In 2025, the usage of e-business applications varied among enterprise size classes in the EU.
E-business applications are used by enterprises specifically for:
- enterprise resource planning (ERP),
- customer relationship management (CRM) or
- data analyses and business intelligence (BI).
There was a significant gap between small and large enterprises, which was close to or above 50 percentage points (pp) for those using ERP or BI software.
The percentage of enterprises with ERP applications – the most widely used in the EU – ranged from 41% for small enterprises to 89% for large enterprises (48 pp gap), and from 11% to 69% (58 pp gap) respectively for those using BI software and from 25% to 65% (41 pp gap) for the enterprises using CRM software.
Source dataset: isoc_eb_iip
In 2025, a little more than half (53%) of enterprises in the EU used specialised e-business software (ERP, CRM and/or BI).
Among the EU countries, the share of enterprises using such applications varied considerably, with the highest share recorded in Denmark and Finland (both 73%), Belgium and the Netherlands (both 70%) and Spain (66%), and the lowest in Bulgaria (31%), Romania (32%) and Slovakia (34%).
Source dataset: isoc_eb_iip
